Before using our service, please carefully read the following terms.
Our Company is obligated to fulfill the order’s specifications for the customer as well as to deliver the product on schedule. However, should we break any of these agreements, the consumer is entitled to either a full or partial return as per our money-back guarantee policy.
That said, our policy provides you with the right to appeal for reimbursement if at all our service didn’t meet its duties towards your request. Since our service offers authentic academic assistance, we would want to be 100% sure that as our clients you leave fully satisfied!
Our satisfaction rate has always been high as more than 95% of our clients have returned with consequential orders. Still, sometimes things may go south, and in such cases, you can always refer to our refund policy. Notably, we want to emphasize the only situations when we can guarantee a full refund. These are:
1. Cancellation by Customer / No Delivery or Partial Delivery
- No assigned Writer yet:
Though a rare occasion the refund amount is always 100%. In the event such does occur, the customer should be less worried since they are notified and fully refunded.
- The Writer was confirmed and assigned, but the Customer later decided to cancel the order.
In such a case, the refund amount will vary from; 100% to 75%, to compensate the company and the Writer’s efforts in their attempt to offer you the product and services ordered.
- The Writer was confirmed and assigned and over half of the deadline has passed, then the customer decided to cancel their order.
The refund amount varies between 50%-0% to cover the company’s and Writer’s efforts to accommodate your requested order.
- Late Delivery: This can only happen in a case whereby the Writer gets ill or has any other emergencies.
In the event such happens, the company will do a refund of an appropriate amount to the client to pay off for the late delivery.
- On-time delivery for all the orders is well guaranteed.
However, sometimes delays may happen due to the late upload of needed materials by the customer. In this situation, we guarantee no refund a reason as to why we emphasize having all ideal information sent to us during the ordering process.
2. Work Not as Described
- Disputed claims:
When a client is not satisfied with the quality as well as the delivered work’s specifications, the company is obliged to address the concerns and try reifying the issue. If still the client is not satisfied, our administration agency investigates the matter hence, a refund claim will be initiated or declined based on the findings.
- Plagiarized content:
In a claim that the submitted paper is plagiarized, the Writer and the client will be required to share their plagiarism report from Turnitin to verify the claims. No other reports will be accepted other than this or else no refund to be granted.
3. Duplicate Transaction/Order
- Accidental Duplicate Transaction:
In a case whereby an extra/duplicate payment has been processed against the same order that has been fully paid, a refund of 100%, will be completed to the client.
- Accidental Duplicate Order:
To cancel an order that has been placed by mistake, you will be required to contact us as soon as possible and clarify with us that the said other order is not required. Once found to be duplicate and unintentionally ordered, 100% of the refund will be dispensed.
You’re Not Entitled to a Refund If:
- A quality work than expected has been submitted:
Kindly note that we do not guarantee your results since the papers we provide you are draft sample papers tailored solely as reference points and are not entirely ready for submission or ought not to be submitted as one’s work.
- Editing, proofreading, formatting orders:
Please ensure you understand that the placed order for the aforementioned services contains original content that is written by you, hence, may contain errors of contextual nature that we may not be liable for.
Refund Processing
Once you’ve received a refund acknowledgment, the company will initiate the process within seven business days from the date of confirmation. Note, that the company cannot be held responsible for Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues from your end.