Before using our service, please carefully read the following terms:
Our Company is obligated to fulfill the order’s specifications for the Customer and deliver the product on schedule. However, should we break any of these agreements, the consumer is entitled to either a full or partial return as per our money-back guarantee policy.
That said, our policy provides you with the right to appeal for reimbursement if all our service didn’t meet its duties towards your request. Since our service offers authentic academic assistance, we want to be 100% sure that you leave fully satisfied as our clients!
Our satisfaction rate has always been high, as more than 95% of our clients have returned with consequential orders. Still, sometimes things may go south; in such cases, you can always refer to our refund policy. Notably, we want to emphasize the only situations when we can guarantee a full refund. These are:
1. Cancellation by Customer / No Delivery or Partial Delivery
- No assigned Writer yet:
Though a rare occasion, the refund amount is always 100%. If such does occur, the Customer should be less worried since they are notified and fully refunded.
- The Writer was confirmed and assigned, but the Customer later canceled the order.
In such a case, the refund amount will vary from 100% to 75% to compensate the company and the Writer’s efforts in their attempt to offer you the product and services ordered.
- The Writer was confirmed and assigned, and over half of the deadline had passed, then the Customer decided to cancel their order.
The refund amount varies between 50%-0% to cover the company’s and Writer’s efforts to accommodate your requested order.
- Late Delivery: This can only happen when the Writer gets ill or has other emergencies.
In the event such happens, the company will do a refund of an appropriate amount to the client to pay off for the late delivery.
- On-time delivery for all the orders is well guaranteed.
However, sometimes delays may happen due to the Customer’s late upload of needed materials. In this situation, we guarantee no refund, a reason why we emphasize having all the ideal information sent to us during the ordering process.
2. Work Not as Described
- Disputed claims:
When a client is unsatisfied with the quality and the delivered work’s specifications, the company must address the concerns and try rectifying the issue. If the client is still unsatisfied, our administration agency investigates the matter. Hence, a refund claim will be initiated or declined based on the findings.
- Plagiarized content:
In a claim that the submitted paper is plagiarized, the Writer and the client must share their plagiarism report from Turnitin to verify the claims. No other reports will be accepted other than this, or no refund will be granted.
3. Duplicate Transaction/Order
- Accidental Duplicate Transaction:
If an extra/duplicate payment has been processed against the same order that has been fully paid, a refund of 100% will be completed to the client.
- Accidental Duplicate Order:
To cancel an order placed by mistake, you will be required to contact us as soon as possible and clarify with us that the other order is not required. Once found to be a duplicate and unintentionally ordered, 100% of the refund will be dispensed.
You’re Not Entitled to a Refund If:
- A quality work than expected has been submitted:
Kindly note that we do not guarantee your results since the papers we provide you are draft sample papers tailored solely as reference points and are not entirely ready for submission or ought not to be submitted as one’s work.
- Editing, proofreading, and formatting orders:
Please ensure you understand that the order for the services above contains the original content you wrote. Hence, it may contain errors of a contextual nature that we may not be liable for.
Once you’ve received a refund acknowledgment, the company will initiate the process within seven business days from the confirmation date. Note that the company cannot be held responsible for Bank Transfer fees, transfer anomalies, and possible delays due to any Bank service issues from your end.